Refund & Warranty
Last updated: 5 September 2026
In short 💡
Every account is covered for the full duration you purchased. If something stops working, we replace it fast — no fuss. Because these are digital goods, we don't offer cash refunds once an order is delivered; instead we keep your account working for your whole period. On JustRender AI, any failed generation is refunded to your credit wallet automatically.
1. Warranty coverage
Your account is warranted for the entire duration you paid for (for example, a 1-month purchase is covered for the full month). If the account stops working during that period through no fault of your own, we will fix or replace it at no extra cost.
2. How to claim warranty
- Message us on live chat (12PM–12AM daily) with your Order ID and a short description of the issue.
- We'll verify and send a working replacement as quickly as possible — usually the same day.
3. Refunds
Because our products are digital and delivered instantly, all sales are final and non-refundable once the order has been delivered/claimed. Instead of refunds, we protect you with our full-duration warranty and fast replacements.
If an order was paid but not yet delivered and cannot be fulfilled, you are of course entitled to a full refund of that order.
4. What's not covered
- Issues caused by changing the account's email, password, or recovery details against our instructions.
- Sharing or reselling the credentials, or breaking the platform's own rules.
- Bans or limits caused by your own misuse.
- Choosing the wrong product — please check details before buying (we're happy to advise on chat first).
5. JustRender AI credits
- If a generation fails, its credits go back to your wallet automatically — you never pay for a failed result.
- Credit top-ups are non-refundable once purchased, except where required by law; unused credits stay in your account and don't expire.
- Free promotional credits (welcome, referral or event bonuses) have no cash value.
- Credit redeem codes (e.g. from a Shopee order) count as delivered the moment they are revealed on your claim page — from that point the order is final and non-refundable, whether or not the code has been entered yet.
- A result that completes but simply isn't the style you hoped for is not a fault — tweak the prompt and go again; that's the nature of AI generation.
6. Studyware Service (custom orders)
Custom AI work is scoped and agreed per order before payment. Revisions included in your quote are honoured; once the agreed deliverables are accepted, the order is complete and non-refundable.
7. Shopee orders
If you bought through our Shopee store, Shopee's own buyer-protection and refund process also applies, alongside the warranty above.
8. Contact
Need help? Reach us via live chat on our shop — we're happy to sort things out. 💬